Francis Mary Lucy

Administrative and Customer Service Professional

16B Hon. Musa Dikko Street Dutse Baupma, 901101, Nigeria, NG.

Work

PZ Cussons Nig Ltd

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Customer Relationship Officer

N/A, N/A, Nigeria

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Summary

Managed customer interactions and relationships to ensure satisfaction and loyalty within a dynamic corporate environment.

Highlights

Cultivated positive customer relationships by addressing inquiries and resolving issues efficiently, enhancing client retention.

Implemented proactive communication strategies to keep customers informed, improving overall service delivery.

Collaborated with internal teams to streamline customer support processes, contributing to operational effectiveness.

IC World Emporia Center

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Customer Service Assistant

N/A, N/A, Nigeria

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Summary

Provided comprehensive customer support, ensuring a high level of service and satisfaction for clients.

Highlights

Assisted customers with product inquiries and service requests, ensuring timely and accurate information dissemination.

Resolved customer complaints with professionalism, maintaining positive brand perception.

Maintained accurate records of customer interactions, supporting data-driven service improvements.

Shuttle Options Nig Ltd

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Administrative Officer

N/A, N/A, Nigeria

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Summary

Managed daily administrative operations, ensuring efficient workflow and support for organizational functions.

Highlights

Streamlined office procedures, enhancing operational efficiency and reducing administrative overhead.

Coordinated schedules, meetings, and communications for various departments, ensuring smooth internal operations.

Maintained organized filing systems and databases, ensuring data integrity and easy accessibility.

Jumia Nigeria

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Front Desk Officer

N/A, N/A, Nigeria

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Summary

Managed front desk operations, serving as the primary point of contact and ensuring a welcoming environment.

Highlights

Greeted and assisted visitors, managing inquiries and directing them to appropriate personnel, enhancing client experience.

Managed incoming calls and correspondence, ensuring professional and timely communication.

Maintained a tidy and organized reception area, reflecting a professional company image.

About

An enthusiastic and resourceful professional with a Higher National Diploma in Business Administration and Management, eager to leverage proven administrative, customer service, and management skills. With a background spanning front desk operations, administrative support, and customer relationship management, I am committed to contributing to organizational growth through detail-oriented execution and proactive initiative.

Education

Benue State Polytechnic

N/A, N/A, Nigeria
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Higher National Diploma (HND) Business Administration and Management

Languages

English

Skills

Administrative Support

Office Administration, Record Keeping, Scheduling, Correspondence Management, Operational Efficiency.

Customer Service

Customer Relationship Management (CRM), Client Support, Conflict Resolution, Service Delivery, Inquiry Handling.

Front Desk Operations

Visitor Management, Call Handling, Reception Management, Communication.

Soft Skills

Teamwork, Detail-Oriented, Initiative, Resourcefulness, Communication, Problem-Solving, Discipline, Ambition.